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Know the details to contact Air New Zealand Customer service

Air New Zealand offers the best services to their passengers in every aspect related to the booking process. This airline is best for passengers who think of safety and comfort before travelling. In terms of discounts and services, Air New Zealand is helping the passengers to enjoy their travel without any worry. Also, this airline offers support at every step that their passengers take. You can take help from them by dialing the Air New Zealand Phone Number. Once you dial the number, the customer representative of Air New Zealand will receive your phone call and ask about the issues that you are facing at Air New Zealand. Just explain your issues to them and in return get the best solution without wasting your time.

Various ways to contact Air New Zealand customer service 

Given below are the ways for Air New Zealand Contacts. You can connect with them 24/7. Have a look.

  • Phone Support

Phone support will suit the passengers who can talk with the customer representative of Air New Zealand. Just dial the number and elaborate on the issues that you are facing at your Air New Zealand booking. Once you explain your issue to the customer representative, they will recommend a better solution to your problem. The phone number that will help you to contact Air New Zealand is given below. Check them out.

  1. For Flight inquiries in New Zealand 0800 737 000 
  2. Overseas +64 (0)9 357 3000.
  3. Air points inquiries in New Zealand 0800 247 764.
  4. For the passengers having trouble hearing, Air New Zealand provides TTY assistance. Call on 0800 4 711 711.
  5. For Special Assistance in New Zealand, dial 0800 737 000.
  • Email Support

Email will help you to get any of your Air New Zealand solutions. You have to write an email and send it to the customer representative. In reply, they will provide you with the solution to your problem without wasting your time. 

  • Live chat support

Live chat is the mode of direct connection with the customer service team of Air New Zealand. You can chat with the customer representative and get the solution easily. Go to the official web portal of Air New Zealand on the web browser that you prefer. Look for the help section. At the bottom of the web page, you will see an option of “Need Some Help”. Tap on that icon. Now, a customer representative will welcome you. Write down the issues that you are facing at Air New Zealand and get the answer.

  • Social media support

These days, social media is on the boom. You can get any of your solutions by accessing social media. The various social media platforms that are there to resolve your queries related to Air New Zealand are Facebook Messenger, WhatsApp, and Twitter. You can message the customer representative on Facebook Messenger, WhatsApp about your issues, and direct message or tweet on Twitter. The customer service team of Air New Zealand will definitely help you out with your issues by providing a perfect solution.

You can contact the Air New Zealand customer service team at any time to ask about any of your queries. The issues that can be resolved are mentioned below.

  • Check-in regarding problems
  • Flight reservations or booking issues
  • Baggage related queries
  • For changing date or flight
  • Seat upgrade related queries
  • Group booking related queries
  • Flight cancellation issues

The customer representative will help you in multiple ways. You will get the following benefits.

  • Get 100% guaranteed solution of each query
  • Extremely affordable and easy to approach
  • Immediate response without wasting much of the time
  • Acquire instant and easy assistance
  • 24/7 available on the multiple communication modes 

Important contact numbers to get in touch with the Air New Zealand customer service

For Sales, Reservations & Enquiries:

  • USA Passenger Reservations & Enquiries

Toll-Free (from within the USA): 1-800-262-1234

  • Online Booking Help

Toll-Free (from within the USA): 1-800-262-1234

  • Baggage Services

Toll-Free (from within the USA): 1-866-767-2247 press 8

  • Air points Enquiries

Toll-Free (from within the USA): 1-800-262-1234

  • Los Angeles Area Passenger Reservations and Support

Phone: 310-615-1111

  • Travel Agents only

Toll-Free (from within the USA): 1-800-262-2468

  • Assistance for customers with disabilities

Toll-Free (from within the USA): 1-800-262-1234

For Customer Relations:

Tel: +64 (0)9 366 2929

Fax: +64 (0)9 256 3531

Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal Address:

Air New Zealand Customer Relations

Private Bag 92007

Auckland 1142

New Zealand


Air New Zealand Contact Centre

Private Bag 93537


North Shore City 0740

New Zealand

Toll-Free (from within the USA): 1-800-262-1234


Los Angeles

6041 W. Imperial Hwy

Los Angeles, CA 90045

Phone Customer Service (310) 646-9891

San Francisco

944 North Field Road

San Francisco, CA 94128

Phone: (650) 821-0090

Import: (650) 821-0052

New York

Air New Zealand Cargo

Building 77, JFK International Airport

Jamaica, New York 11430

Phone: (718) 244-1333 or (0800) 400-0153

Fax: (718) 244-1334


Air New Zealand Cargo Sales & Customer Service

11409 Irving Park Road

Franklin Park

IL 60131

Phone: (773) 686-9837 or (800) 424-1066

Fax: (773) 686-9865


Air New Zealand Cargo Sales & Customer Services

4500 ASR Rd

Cargo Bidg. B, Suite 217

PO Box 20669

Atlanta, GA 30320

Phone: (404) 305-0506

Fax: (404) 305-0906


Transpacific Associates

Phone: (808) 833-5151

Fax: (808) 833-4899

Texas and Louisiana

ATC Aviation

Phone: 800-421-5913


Phone: (281) 869-8021

Northern California, Colorado, Utah, Oregon, and Washington

Phone (650) 821-0090

Fax 1-650-589-4566

Florida and Puerto Rico 

One sky

Phone (305) 421-8970

Fax (305) 397-1500


Moreover, you can contact the Air New Zealand customer service team for the following reasons.

  • "Reset my password"
  • "Resend my booking confirmation"
  • "Confirm my special meal"
  • "Confirm my baggage allowance"
  • "Confirm my seat selection"
  • "Confirm my special assistance"
  • "Check my Airpoints™ balance"
  • "Order a replacement Airpoints card"

So, these are all about contacting the Air New Zealand Customer Service. You can connect with the team round the clock. The customer representatives of Air New Zealand are available every time for you to support and guide you in the finest way. You can opt for any of the above-provided modes to contact them. They will be pleased to help you out with your issue. Get the resolution of any of your Air New Zealand issues immediately. 

Apart from this, the customer representative of Air New Zealand will have the following qualities. 

  • Empathy
  • Persuasive Speaking Skills
  • Adaptability
  • Patience
  • Ability to Use Positive Language
  • Self-Control
  • Clear Communication Skills
  • Taking Responsibility

At last, you will be very thankful to the customer representative of Air New Zealand for providing you such an easy solution to your issue. You won’t complain about the behavior and solution provided by the customer representative. So, just take out your phone and dial the number to speak with the customer representative present there.

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